Privacy Policy

Last updated: 11.2.2026.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

If you have any questions regarding this Privacy Policy, you may contact us at:

Kavana devet d.o.o.
Rapska ulica 35, Zagreb
OIB:62037828263
Email: info@kavanacorso.hr

1. Data Controller

The data controller responsible for processing your personal data is:

Kavana devet d.o.o.
Rapska ulica 35, Zagreb
OIB:62037828263

2. What Data We Collect

We collect only limited data necessary for the operation and improvement of our website and for handling reservations.

2.1 Website Usage Data (Google Analytics)

Our website uses Google Analytics, a web analytics service provided by Google, to analyze website traffic and improve our services.

Google Analytics collects information such as:

• IP address (in anonymized form where applicable)
• Browser type and version
• Device type
• Pages visited
• Time spent on pages
• Date and time of visit
• Approximate geographic location (country/city)

This information is collected through cookies and processed in aggregated form. We do not use this data to identify individual visitors.

Google may process data on servers outside the European Union. In such cases, appropriate safeguards are applied in accordance with GDPR.

2.2 WhatsApp Reservations

Our website includes a WhatsApp link for reservation purposes.

If you contact us via WhatsApp:

• We can see your phone number.
• We receive the information you voluntarily provide in your message.

We use this data exclusively to:

• Respond to your inquiry
• Manage and confirm your reservation

We do not:

• Use your phone number for marketing
• Share your data with third parties for advertising
• Create marketing databases
• Store your data longer than necessary for reservation handling

We process this data solely for the purpose of fulfilling your request.

3. Cookies

Our website uses cookies to ensure proper functionality and to improve user experience.

3.1 Necessary (Functional) Cookies

These cookies are essential for the proper functioning of the website. They help:

• Load website content properly
• Display images efficiently
• Improve page loading speed
• Ensure website stability and performance

These cookies do not collect personal data for marketing purposes.

3.2 Analytics Cookies

We use analytics cookies provided by Google Analytics to:

• Measure website traffic
• Understand user behavior
• Improve website performance and content

Analytics cookies are used based on your consent where required by law.

4. Legal Basis for Processing (GDPR)

We process personal data based on the following legal grounds:

• Article 6(1)(a) GDPR – Consent, for analytics cookies where applicable.
• Article 6(1)(b) GDPR – Performance of a contract, when processing your phone number for reservation purposes.
• Article 6(1)(f) GDPR – Legitimate interest, for improving website functionality and security.

5. Data Sharing

We do not sell, rent, or trade your personal data.

Data collected via Google Analytics is processed by Google in accordance with their privacy policy. We recommend reviewing Google's privacy documentation for further details.

6. Data Retention

We retain personal data only for as long as necessary:

• Analytics data is retained according to Google Analytics retention settings.
• WhatsApp reservation data is retained only as long as required to process and complete your reservation.

We do not maintain a separate storage system for customer phone numbers for marketing or other purposes.

7. Your Rights

Under the GDPR, you have the following rights:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Right to withdraw consent at any time

To exercise your rights, please contact us at info@kavanacorso.hr.

You also have the right to lodge a complaint with your local data protection authority.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated revision date.